# Turn Queue Frustration into Conversion Wins

The Queue Wait Time AI Agent delivers real-time visibility into wait times across entrances, checkouts, and service areas using existing cameras—so teams can respond faster and protect every sale.

## Dragonfruit Gives You Live, Zone-Based Queue Visibility, so You Can Take Action Before Customers Walk Out

- Monitor queue lengths and wait times zone-by-zone
- Set rules for alerts and escalation
- Identify peak service times by location, day, or hour
- Optimize staff allocation with real demand data
- Compare queue performance across stores or layouts

Reduce Abandonment with Better Visibility

## Real-Time Visibility. Operational Impact. Immediate ROI.

Gain the insights you need to reduce wait times, prevent walkouts, and deliver a smoother in-store experience—no new hardware required.

#### Live Queue Monitoring

See issues as they build, not after they've hurt conversion

- Track customer wait times in real-time using AI + camera feeds
- Monitor multiple queues: entrance, checkout, service desk
- Get alerts when queues exceed time or length thresholds

#### Peak Demand Analysis

Plan for busy periods with data, not guesswork

- See which hours, days, and stores have the highest queue load
- Align staffing levels to actual service demand
- Improve service coverage without overstaffing

#### Multi-Store Queue Comparison

Benchmark and optimize across your fleet

- Identify stores with persistent queue issues
- Learn from top-performing locations
- Create staffing and layout playbooks based on data

.png)

#### Queue Performance Reports

Turn wait time data into operational improvements

- Review weekly/monthly queue trends by location or region
- Measure average wait times and abandonment risk
- Share reports with ops, CX, and store leadership teams

## The Only AI Stack Designed for Total In-Store Visibility

Dragonfruit's modular AI platform lets you build your spatial intelligence stack step by step—no overhauls, no lock-ins.

### Foundation: Foot Traffic & Dwell Time Analysis

### Add Map-Based Store Analysis

### Expand into Queue Wait Time Tracking

### Add Staff Engagement Visibility

Talk to an expert

## FAQs

### How does the Queue Wait Time Agent work?

### Where can queues be tracked?

### Do I need to install any sensors or hardware?

### Can I set custom alerts or thresholds?

### Does this integrate with workforce management or scheduling tools?

# Don't Let Long Queues Cost You Customers

Unlock real-time visibility, fast action, and a delightful customer experience.