# Customer-Not-Present Analytics: See What Happens When the Customer Isn't There

Detect and prevent refund fraud, cash abuse, employee misconduct with video-verified intelligence—no manual reviews required

## Fraud Detection That Sees What Others Miss

Most tools stop at transaction data. Our Customer-Not-Present AI Agent pairs POS logs with video to instantly flag refunds or voids with no customer present, revealing fraud others miss

## Spot the Telltale Signs of Customer-Not-Present Fraud

### Refunds issued with no customer in view

Cashier pocketing the money

### Exchanges processed, but no product returned

Clear indication of potential fraud

### Voids or cancels with no shopper nearby

A possible cover-up for theft or misconduct

### Repeated misuse patterns by specific cashiers

Identifying potential systematic fraud

### Camera view obstruction attempts

Cover-ups where one associate blocks the camera

### Transactions during suspicious windows

Transactions during low-traffic periods—the perfect opportunity for fraudulent activity

## Key Features for Comprehensive Fraud Prevention

Our Customer-Not-Present AI Agent provides powerful tools to detect, analyze, and prevent checkout-related fraud

#### Enterprise-Scale AI

Built for the Scale of Modern Retail

- Advanced learning from every transaction—no manual tagging required
- Multi-angle video sync and presence detection for full context
- Next-gen exception handling, fully automated and purpose-built for modern retailers

#### Precision-First Intelligence

Focus on High-Confidence, High-Impact Cases

- Smart prioritization based on fraud likelihood
- Visual evidence with every report—instantly actionable
- Focus team resources on the highest-impact cases

#### Visual Exception Reporting

See It. Sort It. Solve It.

- Visual exception cards ready for audit, training, or export
- Seamlessly integrated into your existing checkout loss management tools
- Comprehensive view of every transaction with all relevant data

## Extend Intelligence Across Every Checkout Touchpoint

Advance your checkout loss prevention strategy with purpose-built AI Agents that bring visibility to every transaction type