Customer-Not-Present Analytics: See What Happens When the Customer Isn't There

Detect and prevent refund fraud, cash abuse, employee misconduct with video-verified intelligence—no manual reviews required

Fraud Detection That Sees What Others Miss

Most tools stop at transaction data. Our Customer-Not-Present AI Agent pairs POS logs with video to instantly flag refunds or voids with no customer present, revealing fraud others miss

Spot the Telltale Signs of Customer-Not-Present Fraud

Refunds issued with no customer in view

Cashier pocketing the money

Exchanges processed, but no product returned

Clear indication of potential fraud

Voids or cancels with no shopper nearby

A possible cover-up for theft or misconduct

Repeated misuse patterns by specific cashiers

Identifying potential systematic fraud

Camera view obstruction attempts

Cover-ups where one associate blocks the camera

Transactions during suspicious windows

Transactions during low-traffic periods—the perfect opportunity for fraudulent activity

Key Features for Comprehensive Fraud Prevention

Our Customer-Not-Present AI Agent provides powerful tools to detect, analyze, and prevent checkout-related fraud

Enterprise-Scale AI

Built for the Scale of Modern Retail

• Advanced learning from every transaction—no manual tagging required
• Multi-angle video sync and presence detection for full context
• Next-gen exception handling, fully automated and purpose-built for modern retailers

Precision-First Intelligence

Focus on High-Confidence, High-Impact Cases

• Smart prioritization based on fraud likelihood
• Visual evidence with every report—instantly actionable
• Focus team resources on the highest-impact cases

Visual Exception Reporting

See It. Sort It. Solve It.

• Visual exception cards ready for audit, training, or export
• Seamlessly integrated into your existing checkout loss management tools
• Comprehensive view of every transaction with all relevant data

Extend Intelligence Across Every Checkout Touchpoint

Advance your checkout loss prevention strategy with purpose-built AI Agents that bring visibility to every transaction type